Informativa sulle spedizioni

Shipping and Delivery Policy

Last updated: August 11, 2026

Shipping Policy Summary

Shipping destinations: Italy and Spain.
Shipping cost: Free standard shipping (EUR 0) for every order, with no minimum order value and no remote-area surcharge.
Processing time: 1–3 business days.
Transit time: 8–15 business days after dispatch.
Estimated total delivery time: 9–18 business days.
Tracking: Tracking details are sent after dispatch when available.
Customs and import charges: Customers in Italy and Spain are not charged additional customs, import, handling or delivery fees.
Delays or missing parcels: Contact FarfanValeria105@gmail.com. We will investigate the matter with the carrier and provide a replacement or refund where required by applicable law.

This Shipping and Delivery Policy applies to orders placed with RWFWGV, operated by AHT COOLING SYSTEMS NORDIC ApS.

1. Shipping Destinations

We currently deliver exclusively to:

Italy
Spain

Orders are delivered to the shipping address provided by the customer during checkout.

Please ensure that the delivery address is complete and accurate before submitting your order.

2. Processing Time

After the order or payment has been successfully confirmed, orders are reviewed, processed and prepared for shipment within 1–3 business days.

Saturdays, Sundays and public holidays are not considered business days.

3. Shipping and Estimated Delivery Time

After the goods/product have been handed over to the carrier, the estimated transit time is 8–15 business days.

The estimated total delivery time consists of:

Processing time: 1–3 business days
Transit time: 8–15 business days
Estimated total delivery time: 9–18 business days

Actual delivery may be delayed due to public holidays, weather conditions, unusually high shipping volumes, transportation disruptions or other circumstances outside our direct control.

Your statutory consumer rights remain unaffected.

4. Shipping Costs

Standard shipping to Italy and Spain is free for all orders (EUR 0.00).

There is:

no minimum order value;
no remote-area surcharge;
no additional standard shipping charge applied after the order has been placed.

The applicable shipping cost will also be displayed during checkout.

5. Customs, Import Duties and Taxes

Customers receiving orders in Italy or Spain will not be charged additional customs duties, import charges or handling fees by us upon delivery.

The total amount displayed at checkout includes all amounts that the customer is required to pay to us for the order.

No additional standard delivery charge will be requested by us after checkout.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation.

Where tracking is available for the relevant shipment, the confirmation will include a tracking number and/or a link that can be used to track the shipment online.

It may take several business days after dispatch before the carrier displays the first tracking information.

7. Correct Delivery Address

Please check your delivery address carefully before completing your order.

If you need to change the delivery address after placing an order, contact us as soon as possible at:

FarfanValeria105@gmail.com

An address change is only possible if the order has not yet been handed over to the carrier.

Once the shipment has been transferred to the carrier, we may no longer be able to change the delivery address.

8. Delayed, Undelivered or Lost Shipments

If tracking information has not been updated for an unusually long period, if a shipment is marked as delivered but cannot be located, or if your order does not arrive within the indicated delivery period, please contact us at:

FarfanValeria105@gmail.com

We will investigate the matter with the carrier and inform you about the appropriate solution, including replacement or refund where required under applicable law.

Customers' statutory rights in Italy and Spain remain unaffected.

9. Damaged Delivery

If the packaging or goods/product arrive damaged, please contact us as soon as possible.

Please provide:

your order number;
a brief description of the problem;
photographs of the packaging and product where possible.

Send this information to:

FarfanValeria105@gmail.com

We cover the return shipping costs for damaged or defective goods in accordance with our Return, Withdrawal and Refund Policy.

10. Returns

We cover the return shipping costs for approved returns.

After contacting us in advance and receiving the appropriate return instructions, approved returns should be sent to:

RWFWGV Returns
Via Roma 42
20121 Milano
Italy

This return address applies to approved returns from customers in both Italy and Spain.

Please contact us before sending any return so that we can correctly identify and process it.

The registered office in Denmark does not accept product returns.

For further information regarding withdrawal, returns and refunds, please refer to our Return, Withdrawal and Refund Policy.

11. Consumer Protection

For customers residing in Italy or Spain, nothing in this Shipping and Delivery Policy is intended to limit or exclude any mandatory consumer rights available under applicable national or European Union consumer protection law.

Where mandatory consumer protection rules of the customer's country of residence apply, those rights remain unaffected by this policy.